AUTODOCS
Annex: Termination Cause and Disclaimer Conditions

Contract annex — service-termination conditions and limitation of liability. · Version 2026-08-26

Termination Cause

AUTODOCS reserves the right to suspend or terminate services without prior notice under the following conditions:

  • Project duration exceeds the original agreement
    • The service period is defined in the original quotation. If the project is extended beyond 6 months from the agreed service period, an additional service fee of 10,000 THB per month (excluding VAT) will be charged, effective from the 7th month onward, until the service is formally terminated or renewed.
  • Violation of terms of use
    • AUTODOCS reserves the right to delete or restrict access to any data that is unrelated to the project, including personal files, materials from other projects, or any content that infringes on third-party intellectual property rights or violates the law.
    • Any misuse of the platform that impacts the integrity, reliability, or security of the system will be considered a serious breach of contract, and AUTODOCS reserves the right to immediately suspend service without compensation.
  • Change of ownership or project team without prior notice
    • If there is a change in project ownership, data access rights, or user delegation to other individuals or organizations without prior written notice to and consent from AUTODOCS, it shall be deemed a contract violation.
    • The system and data developed under the original project agreement may not be reused, transferred, or applied to any other project or party unless formally authorized by AUTODOCS.
  • Project cancellation, suspension, or loss of contact
    • If the project is canceled, put on hold, or inactive for a continuous period of over 6 months without a clear prior plan to resume or point of contact, AUTODOCS will consider the project as terminated by default.
  • Misuse of the system or actions that pose risks to system security or service reliability
    • Examples of misuse or actions deemed to be malicious or intentionally disruptive include: uploading or storing falsified documents or illegal data; granting system access to individuals unrelated or unauthorized to the project; embedding unauthorized external scripts or integrating with third-party systems without formal approval; continuously uploading a large volume of files or abnormally large files with intent to overload, disrupt, or compromise the system’s performance.
    • If any such behavior is detected, AUTODOCS reserves the right to immediately suspend access to the system and pursue legal action where appropriate.
Disclaimer
  • AUTODOCS services are limited strictly to the scope and duration outlined in the official quotation or Agreement, whichever is appropriate.
  • The “project fee” covers the services, period and conditions as noted only in the Agreement.
  • AUTODOCS is not liable nor responsible for any damages resulting from misuse, breach of agreement, unauthorized access, or any faults or mistakes of the User of the services.
  • By accessing or using the AUTODOCS system, the users agree to all terms and conditions stated herein.
Payment Terms

AUTODOCS uses a milestone-based payment model to ensure fairness and confidence for both parties throughout the service period.

MilestonePayment (%)Payment Condition
1. Contract Signing & Onboarding80%Upon signing the agreement and granting access to the system
2. Operational Continuity15%After 3 months of successful usage without critical platform issues
3. Project Close-out5%Upon official project handover and data delivery
  • Optional Incentive:
  • Clients who choose to pay 100% upfront at the time of signing will receive a 5% discount on the total project fee.
Note:
  • All payments must be made within 15 days from the date of invoice. Any outstanding payment for more than 45 days from the invoice date will be subject to 1% interest per month, and services will be suspended until the payment is settled.
  • All prices are exclusive of VAT unless otherwise stated.
Personal Data Protection

AUTODOCS processes personal data to perform the service contract for this system: creating and administering user accounts, project membership and role, the document workflow, and system notifications. AI-assisted features are separate from this and are processed only on consent — opt-in per project, and off by default.

Personal data collected:
  • Identity and contact details — name, preferred name, phone number, and email address.
  • Authentication credentials — password (stored as a hash) and any connected sign-in provider (Google, Microsoft, or LINE).
  • Project membership and role — which projects a user belongs to and their position on each.
  • Activity records — authentication events, document workflow actions, and notifications.
Retention:
  • Authentication event records are retained for one year and then removed automatically by a scheduled process.
  • A request to delete an account may be cancelled within 30 days of the request; after that period, deletion is permanent.
  • Documents and work records in a project are retained together with the user's name as recorded at the time, to preserve the integrity of the project record.
Rights of the data subject:
  • Access
    • Obtain a copy of your personal data from the Account page (personal-data export).
  • Rectification
    • Edit your own profile from the Account page.
  • Erasure
    • Request deletion of your account from the Account page.
  • Withdraw consent
    • AI-assisted features are opt-in per project and off by default. Consent for a given project is withdrawn by turning the feature off in that project's Settings.
  • Objection, restriction, portability, and complaint to the supervisory authority
    • Exercised through the contact channel below.

A record of each acceptance is kept, showing which dated edition of each document was in force at that moment.

The service providers listed below (Sub-processors) operate outside Thailand. Personal data is transferred to them only for the purposes stated in that table.

Contact for exercising these rights:

Requests to exercise a data-subject right, or any question about this notice, can be sent to: support@goodwill.work

Sub-processors

The following external providers process customer data on our behalf, each strictly for the purpose stated below.

AUTODOCS will inform the customer in writing at least 30 days before engaging a new sub-processor or replacing an existing one, giving the customer the opportunity to raise an objection.

ProviderPurposeData Reaching It
VercelApplication hosting, platform logs, AI Gateway transportAll application traffic; platform log lines
OpenAILanguage-model inference, reached through the AI GatewayRedacted prompt payloads, only for projects that have opted in
Google Cloud StorageFile and document storageUploaded files and generated documents
NeonPostgreSQL databaseAll application data
ResendTransactional email deliveryRecipient addresses and message content
RailwayLegacy MySQL source for the synchronisation jobLegacy project data read during sync

AUTODOCS conducts a risk assessment of each sub-processor before engaging it and reviews that assessment annually. AUTODOCS remains responsible to the customer for the performance of its sub-processors' obligations, including any loss, delay, or unintended result caused by them. Such liability is limited in aggregate to the service fees paid by the customer in the 12 months preceding the event giving rise to the claim.

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